FAQs

Materials & Care

How do I care for my lampshade?
We recommend gently dusting your lampshade regularly with a soft, dry cloth or a lint roller to remove any dust. Do not use liquid cleaners or wet cloths, as these can damage the fabric and inks.

What materials are your lampshades made from?
We use high-quality cotton-linen blend fabrics which have a beautiful, natural linen texture. Our unique designs are printed in the UK, helping ensure a beautiful finish that softens the light.

Returns & Exchanges

What is your return or exchange policy?
For both online and in-store purchases, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return for an exchange or a credit voucher. We are unable to issue a refund, except for faulty items. If your shade arrives damaged, please contact us immediately so we can resolve the issue. 

Delivery costs and bespoke orders are non-refundable (i.e pompoms added, custom colours or reupholstering service). 

Ordering & Shipping

How long will it take to receive my lampshade?
All of our lampshades are made-to-order by our small team in Norfolk. Please allow 2–3 weeks for your product to be carefully crafted and then shipped or prepared for collection.

Where are your lampshades made?
Every piece is individually handmade by our small team in our studio in Holt, Norfolk ensuring exceptional quality and attention to detail.

Do you ship internationally?
No. We currently only ship to mainland UK addresses.

How much does shipping cost?
For mainland UK orders, delivery starts at £10 for secure, tracked delivery, regardless of the size of your order.

Will I receive a tracking number?
Yes. Once your lampshade has been crafted and dispatched, you will receive a shipping confirmation email that includes your tracking number and a link to monitor your delivery progress.

Store Collection & Lamp Bases

Can I collect my order instead of paying for shipping?
Yes! We are happy to offer free collection from our Holt store in Norfolk. Simply select the 'In-Store Collection' option at checkout. We will email you when your shade is ready to be picked up.

Do you sell the lamp bases shown in your product photos?
We do! While the bases are not available to purchase online, we have a selection of Jarapa bases available exclusively in our Holt store. If you are collecting your shade, please feel free to browse our base selection.

General Queries & Reupholstery Service

Can you recover my old or existing lampshade?
Yes! We offer a popular reupholstery service where we use one of our fabrics to give your existing shade a new life. This is a great, sustainable option!

What happens to my old shade when I send it to you for recovery?
We will carefully pull your old shade apart to salvage and inspect the frame. The old fabric will be removed, and we will use the clean frame to apply your new selected fabric.

What should I do if my tracking information hasn't been updated?
Tracking information can sometimes take up to 24 hours to update after the initial dispatch scan. If the tracking remains unchanged after 48 hours, please contact us with your order number.